Overview
NDMHC Unit of New Delhi Medical Health Care Pvt Ltd is committed to providing high-quality medical education and training through our website. We understand that circumstances may arise where students or users may request a refund for their purchases. This Refund Policy outlines the terms and conditions under which refunds will be granted.
Course Cancellation
- Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- If the Academy cancels a course for any reason, a full refund will be issued to enrolled students.
Quality Issues
If a student experiences issues with the course content or delivery that significantly affect the learning experience, a refund may be considered upon review by the Academy.
Double Payment
If a student mistakenly makes duplicate payments for the same course, a refund for the duplicate payment will be issued.
Technical Errors
If technical errors on our website prevent a student from accessing the course, and the issue cannot be resolved within a reasonable time, a refund may be considered.
Refund Requests
To request a refund, students must submit a written request to our customer support team via email at contact@delhimedical.net. Include the reason for the refund request and any supporting documentation, such as proof of payment or course access issues. Refund requests must be submitted within 1 Week of the issue or course cancellation.
Refund Process
Once a refund request is received, the Academy will review it within 1 Week. If the request meets the eligibility criteria, a refund will be processed as follows:
- For payments made by credit card, refunds will be credited to the original payment method.
- For payments made by other methods, refunds will be processed according to our discretion in consultation with the student.
In such a case refund will be processed and credit the amount to the customer’s bank account within 5 to 7 working days.
Non-Refundable Items
- Course materials that have been downloaded or accessed.
- Certificates of completion that have been issued.
- Course registration fees that are clearly stated as non-refundable at the time of purchase.
Dispute Resolution
In the event of a dispute regarding a refund request, both the Academy and the student agree to work together in good faith to reach a fair resolution.
Changes to the Refund Policy
The Academy reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated to users through our website.
Need help?
Contact us at contact@delhimedical.net for questions related to refunds and returns.